It is our great honor that you choose our site for your cosplay costume. Your satisfaction is the most important thing we continuously pursue.We understand that sometimes a order is just not quite right and that's why we offer a easy Return & Exchange option for your order.
1. The goods are not used, washed and have no traces of use, odor, or stains.
2. Due to the special size of customized or tailor-made costume, we do NOT accept return of customized or tailor-made costume. Gender-reversed clothing will also be considered tailor-made, which can't be returned.
3. Returns and exchanges must be made within 30 days after received orders.
4. The goods need to be mailed back to our company's warehouse.
5. We provide full refund or replacement of defective/wrong products (damage caused by customers is not included in this category). And we will bear the re-shipping cost.
6. If you want to return or exchange the costume by yourself mistake or subjective case, the round-trip postage is born by the buyer.
1. We accept full refund and cancellations within 7 days for standard size costumes, props, wigs and accessories. Over 7 days, we will charge 30% of the order amount for labor costs.
2. We don’t accept refund and cancellations for customize costume, after we receive your order, our tailors will carefully compare the measurements you gave and start cutting the fabric and making it. Therefore, we will not accept cancellation of your order 2 working days after your order has been placed. Please make a careful decision.
Refund Processing Time:
Refunds are issue within 1-3 business days upon receiving the return order. We do our very best to make sure the final inspection is done quickly and that your refund is issue out in a timely manner.
You may use any shipping method you like as long a tracking number can be provided.
Carefully package the items in the original shipping box or any suitable shipping carton.
Make sure you include your name and/or order number so that we know who it's from!
Address: 15 building on the 1 floor, JinRongGang B District, GuangGu Road, WuHan, HuBei, China
Name: Sheng Wu
Zip Code: 430200
Please enter the value of the returned item as 20 USD and use EMS Express! Prevent Chinese customs from withholding the goods!
EMS Express Link https://www.ems.post/en/contact-us
EMS Express Phone number (+1 800) 222 1811 for USA
EMS Express Phone number +44 207 806 7431 for UK
Photo verification is require for any requests.
Photos help us understand and verify any errors and problems quickly.
Please follow our instruction guideline here to document any measurement errors or damages.
Taking & Sharing Verification Photos.
When taking a photo, make sure the area is well lit and details in the photo can be read easily.
For measurement verification, place the item on a flat surface with a measurement tape over the problem area.
Your photo show allow us to read the numbers on the measurement tape clearly.
For other issues such as damages, please make sure your photo shows a clear view of the damage area.
Please contact our customer service within 24 hrs after you received your package if you would like a return or exchange. Any questions and concerns, please email [email protected]