Return / Exchange Policy
It is our great honor that you choose our site for your cosplay costume. Your satisfaction is the most important thing we continuously pursue.We understand that sometimes a order is just not quite right and that's why we offer a easy Return & Exchange option for your order.
The following criteria must be met to be eligible for an exchange or refund:
1.The goods are not used, washed and have no traces of use, odor, or stains.
2.The goods need to be mailed back to our company's warehouse.
3.The size is found to be inappropriate within 3 days after receipt of the goods.
1.We will offer 100% refund only for products sent by mistake.
2.If you want to return or change the costume by yourself mistake or subjective case, the round-trip postage is born by the buyer.
3.We don’t accept refunds for customize costume, our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it’s impossible to cancel the order. Please make a careful decision.
4.You may use any shipping method you like as long a tracking number can be provided(U.S. customers are best to use USPS express). Make sure you include your name and/or order number so that we know who it's from!
Refund Processing Time:
Refunds are issue within 1-3 business days upon receiving the return order. We do our very best to make sure the final inspection is done quickly and that your refund is issue out in a timely manner.
1. We accept full refund and cancellations within 5 working days for standard size costumes, props, wigs and accessories.Over 5 working days, we will charge 30% of the order amount for labor costs.
2. We don’t accept refund and cancellations for customize costume, after we receive your order, our tailors will carefully compare the measurements you gave and start cutting the fabric and making it. Therefore, we will not accept cancellation of your order 2 working days after your order has been placed. Please make a careful decision.
Photo verification is require for any requests.
Photos help us understand and verify any errors and problems quickly.
Please follow our instruction guideline here to document any measurement errors or damages.
Taking & Sharing Verification Photos.
When taking a photo, make sure the area is well lit and details in the photo can be read easily.
For measurement verification, place the item on a flat surface with a measurement tape over the problem area.
Your photo show allow us to read the numbers on the measurement tape clearly.
For other issues such as damages, please make sure your photo shows a clear view of the damage area.
Please feel free to contact us through this email [email protected] once you have any futher problem.
E-mail: [email protected]
Phone: +86 19171200121(Only Accept SMS contact)