Customer Service

SERVICE GUARANTEE  

CosSuits Mall insist on the concept of “Excited price, trusted quality”,devote to provide best quality Marvel & DC Superhero Cosplay Costumes and trusted customer service.

We focus on the combination of customer experience and product sales, listen to our customers through various channels of sharing and interactive communication,improve the quality of products and services.

CosSuits Mall provide more professional service, choose CosSuits team,enjoy your shopping time. Join us, share your beauty!

PRE-SALE SERVICE

1. Honest products description--- We answer all the questions honestly with patience.

2. 24 hours online--- We will reply you within 24 hours, save more time for your order.

3. Quick massages reply--- We check emails and massages within 2 hours,answer questions ASAP.

4. Considerate packages tracking service--- We give your tracking number at first time when we send the hair out.

AFTER SELL SERVICE

1. Service guidance--- If you have any problems about the costumes, contact us at first time.

2. Timely and effective response--- We will try our best to help you solve your problems.

3. We only accept refunds for accessories, wigs, and standard size costume (not include the cross-dressing costume).

4. We don't accept the return or change for the cross-dressing costume since the cross-dressing costume is the custom costume.

5. Returns or changes must be made within 7 days of receiving orders.

6. We will offer 100% refund only for products which are defected, or sent by mistake.

7. If you want to return or change the costume by yourself mistake or subjective case, the round-trip postage is born by the buyer.

8. We don’t accept refunds for customize costume, our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it’s impossible to cancel the order. Please make a careful decision.

9. Professional after-sale service--- Perfect return and exchange service as well as refund system, providing the best after-sale guarantee for you.

NOTICE:

All the products provided by CosSuits Mall will be commissioned to the third-party professional logistics companies or Courier Company for delivery.If customers are dissatisfied with our service or delivery, please contact us. 

CosSuits mall and logistics partners will take the risk of product damage in the process of logistics services.

After you receive the goods, CosSuits strongly recommends that you should check the appearance, quantity, accessories and other aspects of the goods carefully.

CosSuits Mall will always focus on customer experience, properly handle service issues during use.

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